Restrictions & goodwill arrangements Rail transport.
The following goodwill arrangement applies to journeys with departure up to and including 30.04.2020.
All tickets purchased through SBB systems are fully refundable, regardless of the fare. This only applies to tickets BEFORE the train departs. After departure of the train the existing refund conditions apply.
Global price trains can be cancelled in the reservation system with reason "strike/traffic interruption".
System SBB Partner Service.
Please use the standard form to refund tickets and mention "Coronavirus" in the comment.
System AgentClient / SBB WebService.
Please use the standard form to refund supersaver tickets and mention "Coronavirus" in the comment.
Information for trips with departure from 01.05.2020 will follow at a later date.