Restrictions & goodwill arrangements Rail transport.
Due to the corona virus, there are major restrictions in rail traffic. Please check news.sbb.ch/Link opens in new window. or www.sbb.ch/166Link opens in new window. regularly for information on restrictions.
From 11 May 2020, refunds will once again be made according to the fare regulations, and a fee will apply.
Cancellation of the connection: all single tickets will be refund in full with no fees whatever the time of purchase, date of travel and fare type (standard tariff/supersaver ticket) if the planned train connection is affected by a cancellation.
Single tickets purchased in Switzerland up to 14 March 2020 with departure on 14 March 2020 up to and including 15 June 2020 will be refunded in full and free of charge, irrespective of the fare purchased (normal fare/savings tickets). For tickets purchased in Switzerland after 14 March 2020, refund conditions apply according to the tariff.
Cancellation of service: all individual tickets purchased in Switzerland will be refunded in full and free of charge, regardless of the time and date of purchase, and regardless of the fare purchased (normal fare/savings tickets), if the planned train service is affected by a cancellation.
Interrail/Eurail passports purchased before 14 March 2020 can be refunded as a gesture of goodwill for travel dates up to 31 July 2020 (last initial validity date).
Global price trains can be cancelled in the reservation system with reason "strike/traffic interruption".
System SBB Partner Service.
Please use the standard form to refund tickets and mention "Coronavirus" in the comment.
System AgentClient / SBB WebService.
Please use the standard form to refund supersaver tickets and mention "Coronavirus" in the comment.