Compensation pilot project.
This is the first time that an SBB mainline has been closed for an extended period, affecting some 13,000 customers every day between Bern and Lausanne. SBB has taken this opportunity to run a pilot project trialling a new form of compensation.
Customers affected by this disruption will be able to report the delays they have suffered in order to obtain compensation via the SBB Mobile Preview app. Customers taking part in the pilot project will receive an SBB voucher worth CHF 100 if they travel within the defined scope on at least ten days.