SBB has over 3,200 toilets on its rail services. A peek behind the scenes shows that a lot of work and money goes into maintaining them.
- SBB does everything it can to ensure that its customers have clean and functioning toilets.
- It therefore invests 10 million Swiss francs every year in maintaining toilet systems.
- From 2009 to 2018, 18 million Swiss francs were also invested in renovating and improving waste disposal and toilet systems.
- A total of around 1,000 cleaning specialists keep the trains clean, and over 500 of them are at work on our trains every day.
- On average, 3 in 4 faults are resolved the same day.
- On long-distance services, there is one toilet per 70 to 80 seats.
- On regional services, where passengers are generally on the trains for shorter periods of time, there is around one toilet per 300 seats.
- Several times a day, cleaning staff carry out cursory cleans. They check the cleanliness of the toilets, clean them and refill toilet paper and soap if necessary. After the end of service, the toilets are cleaned thoroughly.
- Out-of-order toilets are reported as soon as possible – either by passenger attendants, locomotive crew, fault-finding technicians, cleaning staff, SBB employees or customers.