Socially responsible mobility.
One aspect of sustainable mobility is giving everyone access to travel and transport services.
SBB makes a great effort to ensure this. It supports people with disabilities by providing various services, and adapts its rolling stock and station infrastructure to their needs.
Socially responsible mobility has a long tradition at SBB. Some 120 years ago, the SOS Bahnhofhilfe (station assistance) scheme was instituted. It is now available free of charge at all major Swiss stations to travellers who require help or find themselves in trouble.
Moreover, its SBB Call Center Handicap organisation, and the facilities it provides at stations to help people board, alight from and change trains, are used some 140,000 times a year. In the next ten years, SBB will be making 300 more stations "barrier free" in addition to the 445 already offering easy access.
SBB is also working on ensuring that the distribution systems are easy to use and customer-friendly in spite of the increasing range on offer. A free helpline number is therefore provided on all ticket machines, which passengers can call if there is anything they are unsure about. The helpline is used around 20 times a day. SBB offers courses for elderly people on how to use the ticket machines in partnership with Rundum mobil. In addition, all new ticket machines meet the requirements of the Swiss Disability Discrimination Act.
If you click the "Fully accessible connection" checkbox in the online timetable, you will see which journeys are free of barriers. Each fully accessible boarding or alighting point has a wheelchair symbol next to it. Travellers with impaired mobility thus know in advance if they can get on and off the train on their own or whether they will have to ask for assistance in advance.
SBB has a special online "talking timetable" for blind and partially sighted people. To activate this, click on the "Read out" button. SBB's online timetable can also be converted to plain text that can be read out as an audio file. The spoken text can be called up with any browser or is available as an MP3 file for downloading onto mobile devices such as mobile phones.