Help & contact.

Do you need help buying a ticket or travelcard, would you like to have your ticket refunded or do you have a question about an SBB-related topic? You can find answers to your questions and find out how to get in touch with us here on the SBB Support page.

Top Links.

Our answers to your questions.

Want to get in touch with us?

  • SBB Chat.

    Ask your questions – our chatbot uses artificial intelligence to help you any time and redirects you to a customer consultant if necessary.

    Waiting time chatbot: 0 minutes

  • SBB Community.

    Take advantage of the SBB Community’s knowledge: experienced customers support and advise you with all your questions about rail travel.
    Go to the SBB Community

  • SBB Contact Center.

    Tel. 0848 44 66 88
    (CHF 0.08/min.)
    (available 24/7)

    From abroad: +41 848 44 66 88

    Call now

  • Personal consultation.

    Do you have any questions about rail travel, tickets or travelcards? Book a free consultation at an SBB Travel Centre or make an appointment for a callback.
    Book an appointment

  • Compliment or complaint.

    Not happy with a service? Or particularly pleased about something? If so, please contact us. We’re here to help.

    Estimated processing time: 2–5 business days.

    Contact us

  • SBB Transport Police.

    Headquarters
    Bollwerk 10
    3000 Bern 65

    Emergency number: 0800 117 117 (free)

    Call now

  • Contact Center Handicap.

    Postfach
    3900 Brig

    Only for passengers with reduced mobility.
    Tel. 0800 007 102 (free in Switzerland)
    (every day from 5am to 12am)
    From abroad: +41 800 007 102

    Go to the online form