Protect yourself from phishing.

The SBB brand is often misused for phishing. Phishing is an attempt to obtain your personal data via fake e-mails or websites. We help you to protect yourself.

Scammers often use creative tactics that make phishing difficult to spot at first glance. We do everything we can to protect your data from being misused. We track and investigate fraudulent activities and liaise with the National Cyber Security Centre (NCSC) to have fake websites blocked without delay.

Important information.

SBB will never ask you to disclose personal or confidential information such as your SwissPass e-mail address, passwords or credit card details by telephone, e-mail or SMS. Nor will it ask you to install any software on your PC or smartphone or to open any file attachments.

We will always use your name in official e-mails (except when communicating in French).

Always check the sender address. Official SBB e-mails only come from:

Typical phishing e-mail content.

  • Unblocking blocked accounts
  • Verification of data
  • Promise of refunds or prizes

Be wary of adverts on social media.

Fake adverts and posts using SBB’s name also regularly appear on Facebook, Instagram and other social media platforms. Scammers advertise SBB travelcards at ridiculously low prices or promise vouchers as rewards for entering competitions.

Unsure?

  • Ignore or delete suspicious e-mails.
  • Contact the SBB Contact Center on 0848 44 66 88 (CHF 0.08/min.).
  • Report suspicious e-mails or websites to antiphishing.ch or to the NCSC.

If you have fallen for a phishing attack.

  • Reset your password.
  • Contact the SBB Contact Center on 0848 44 66 88 (CHF 0.08/min.).
  • Also change your passwords for other services if you have used the same one there.
  • Contact your bank if you have disclosed credit card information.