Refund form for national public transport tickets and seat reservations – issued via the SBB Swiss Mobility API / AgentClient.

Please refund tickets before the first day of validity via the SBB Swiss Mobility API or AgentClient (except saver offers). For refunds from the first day of validity, please use the form below.

The official reasons for refund are governed in Tariff 600.9 and Tariff 673 (Swiss Travel System products).

Go to overview of tariffs and regulations

Form steps

What is the reason for the refund?

What is the reason for the refund?

What is the reason for the refund?

What is the reason for the refund?

What is the reason for the refund?

What is the reason for the refund?

What is the reason for the refund?

What is the reason for the refund?

Service error on the day of issue.

The full amount will be refunded without a deductible, provided the date of submission corresponds with the date of issue on the ticket.
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A new ticket has been purchased to replace the previous one.

The new ticket must be uploaded. A deductible of CHF 10 will be charged per order number, except for the following upsells: from 2nd to 1st class or e.g. from a 4-Day Pass to an 8-Day Pass (regional passes, Swiss Travel Passes)
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Unused ticket.

A deductible of CHF 10 will be charged per order number. Proof of non-use in the form of an official confirmation must be provided and uploaded. Accepted examples: Official confirmation from the airline or train company that the following service was not utilised due to cancellation or non-use of the flight or international train to Switzerland.
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Inability to travel due to illness, accident or death.

Corresponding certificate (confirmation of hospitalisation or stay at a health facility, doctor’s certificate for incapacity to travel) must be uploaded. A deductible of CHF 10 will be charged per order number.
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Cancellation/suspension of service on the line.

Due to an operational disruption (only route-specific tickets including STS mountain excursions), the end customer forgoes or aborts the journey because the purpose of the journey could not be fulfilled. No deductible will be charged. Please upload confirmation from the respective transport company. Example: Due to an operational disruption, the end customer did not start or aborted the panoramic train journey/mountain excursion/day trip. Important: If the transport service is utilised by the end customer despite the operational disruption, they are not entitled to a refund.
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Change in number of participants.

A new group ticket with the correct number of participants must be issued with today’s date. Please enter the order number of the newly issued group ticket with the correct number of participants and upload the used group ticket confirmed by the transport company. A deductible of CHF 10 will be charged per order number.
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Partially used or already activated STP/STPF.

No deductible will be charged. This is already taken into account in the percentages – see Tariff 673. Proof of non-use in the form of an official confirmation must be provided. Example: New international flight or train ticket has been purchased confirming early departure and proving partial use of the STP pass.
Select file
Still {{maxAllowedLength}} characters remaining.

Service error on the day of issue.

The full amount will be refunded without a deductible, provided the date of submission corresponds with the date of issue on the ticket.
Still {{maxAllowedLength}} characters remaining.

Inability to travel due to illness, accident or death.

Corresponding certificate (confirmation of hospitalisation or stay at a health facility, doctor’s certificate for incapacity to travel) must be uploaded. A deductible of CHF 10 will be charged per order number.
Select file
Still {{maxAllowedLength}} characters remaining.

Cancellation/suspension of service on the line.

Due to an operational disruption (only route-specific tickets including STS mountain excursions), the end customer forgoes or aborts the journey because the purpose of the journey could not be fulfilled. No deductible will be charged. Please upload confirmation from the respective transport company. Example: Due to an operational disruption, the end customer did not start or aborted the panoramic train journey/mountain excursion/day trip. Important: If the transport service is utilised by the end customer despite the operational disruption, they are not entitled to a refund.
Select file
Still {{maxAllowedLength}} characters remaining.
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