An important element of developing sustainable mobility is to ensure that people with disabilities also have access to mobility and transport services.
To guarantee this, we are supporting people with reduced mobility with a number of different services and are continually adapting our rolling stock and station infrastructure to meet their needs.
There is a long tradition of accessible mobility at SBB. Agencies in stations providing assistance to passengers were introduced as early as 120 years ago. Today they are available free of charge in all of Switzerland’s larger stations, for all passengers in difficulty or requiring assistance. We also offer services such as the SBB Call Center Handicap and assistance with getting on and off trains at our stations, which are called upon around 150,000 times each year.
So that passengers with reduced mobility can use all SBB services without discrimination and can get around with as much autonomy as possible by the end of 2023, we are carrying out a number of adjustments to trains, stations and passenger information. Low-floor coaches are already making boarding and alighting trains easier on all regional service routes. Furthermore, an ever increasing number of stations are becoming 100% accessible and facilitating step-free access to trains.
Accessibility with SBB Mobile and SBB.ch.
With the online timetable and the SBB Mobile smartphone app, you can get quick and easy access to all information regarding accessibility and the position of carriages in the station, as well as possible obstacles on the selected route. In March 2019, the ‘Access for All’ foundation certified the accessibility of SBB.ch. An independent team of accessibility experts tested whether the website was accessible and standards for certification are upheld.
Moreover every new ticket machine meets the requirements of the Disability Discrimination Act (DDA). All ticket machines display the number of a free helpline which passengers can use to clarify any uncertainty. In collaboration with rundum mobil we are also offering older passengers courses in how to use the ticket machines.