One important aspect of sustainable mobility is ensuring that disabled people have access to mobility and transport services too.
To this end, we provide various services to support people with reduced mobility and are constantly adapting our rolling stock and station infrastructure to their needs.
Barrier-free mobility has a long tradition at SBB. As early as 120 years ago, the SOS Bahnhofhilfe (station assistance) scheme was set up. It is now available free of charge at all major Swiss stations to any passenger who needs help or finds themselves in trouble. In addition, our SBB Call Center Handicap organisation and the services it provides at stations to help people board and alight from trains are used around 140, 000 times a year.
To ensure that, by the end of 2023, passengers with reduced mobility are using all SBB services without experiencing any discrimination and are able to travel as independently as possible, we are making various adjustments to our trains, stations and passenger information. For instance, low-floor coaches on all regional service routes already make it easier for passengers to board and alight from trains. More and more stations are now also 100% accessible, with step-free access to the trains.
Making ticket machines, SBB Mobile and SBB.ch barrier-free.
Every new ticket machine also meets the requirements of the Swiss Disability Discrimination Act. This is why every ticket machine provides a free helpline number which passengers can call if there is anything they are unsure about. In partnership with Rundum mobil, we also offer courses for elderly people on how to use the ticket machines.
Thanks to the online timetable and the SBB Mobile smartphone app, you can find all the information you need about accessibility and any difficulties on your chosen route quickly and easily. We are also working together with the “Access for all” foundation to make our digital channels even more accessible. There are plans to have SBB.ch certified in accordance with the Web Content Accessibility Guidelines 2.0 (Level AA) before the year is out.