An important element of sustainable mobility is ensuring that people with disabilities also have access to mobility and transport services.
To ensure this, we are continuously updating our stations and trains to be in line with legal requirements and supporting customers with reduced mobility with various services and assistance.
We are continuously carrying out adjustments to trains, stations and passenger information to ensure that passengers with reduced mobility can use all SBB services free from discrimination and get around with as much autonomy as possible by the end of 2023. Low-floor coaches are already making boarding and alighting trains easier on all regional service routes. For long-distance services, we ensure at least one accessible connection per hour. An ever increasing number of stations are 100% accessible and offer step-free access to trains. When this is not possible, our Call Centre Handicap provides boarding and disembarking assistance, which is used around 150,000 times a year.
Accessibility with SBB Mobile and SBB.ch.
The online timetable and the SBB Mobile smartphone app enable you to view all the information on the accessibility of stations and trains quickly and easily. The Access for All foundation certified the accessibility of SBB.ch in March 2019 and the SBB Inclusive app in November 2022. In 2023, loudspeaker announcements are expected to be visible on this app.
In addition, every ticket machine meets the requirements of the Disability Discrimination Act (DDA). The number of the free helpline offering advice to passengers in case of uncertainty is also displayed on all machines. In cooperation with ‘rundum mobil’, courses on how to use the ticket machines are also being offered for senior citizens.