We are continually carrying out adjustments to trains, stations and customer information to ensure that passengers with reduced mobility can use all SBB services free from discrimination and get around with as much autonomy as possible by the end of 2023. Low-floor coaches are already making boarding and alighting trains easier on all regional service routes. For long-distance services, we ensure that there is at least one accessible connection per hour with just a few exceptions. In addition, more and more stations are providing step-free access to trains. Where independent boarding and alighting are not possible, our customer assistants provide on-site assistance with boarding and alighting for the entire time during which services operate. On average, this service is used around 200 times a day. If steps make our platforms inaccessible even with the help of staff, SBB offers a road-based shuttle service. Information on the assistance required in each case is marked in the SBB online timetable using the wheelchair symbol.

Accessibility with SBB Mobile and on SBB.ch.

The online timetable and the SBB Mobile smartphone app enable you to view all the information on the accessibility of stations and trains quickly and easily. The SBB Inclusive app digitises SBB customer information and makes it accessible to people with visual or hearing impairments. In March 2019, the ‘Access for All’ foundation certified the accessibility of sbb.ch. In November 2022, SBB Inclusive also became the first app in Switzerland to be given this certification.

In addition, every ticket machine meets the requirements of the Disability Discrimination Act (DDA). The number of the free helpline is displayed in relief lettering on all machines, and helpline staff can operate the machines remotely, helping passengers if there is any uncertainty. In cooperation with ‘rundum mobil’, courses on how to use the ticket machines are also being offered for senior citizens.