Our trains provide a safe, punctual and green way to travel.
We employ around 14,000 staff in our passenger division who ensure that SBB customers have easy access to public transport and can travel comfortably from A to B. Our sales staff, locomotive drivers, train crews and maintenance workers are core employees and play a key role in making this happen. SBB is committed to comprehensive sustainability policies in all its areas of activity, as we take our responsibility for Switzerland, its inhabitants and the environment seriously.
The management.
AntonHäne
(1955, CH)
Head of Passenger Division
(since
2018)
Railway traffic technician, at SBB since 1971, head of Sales Systems Operation (1992–1999), head of Management Accounting within the Passenger Division (1999–2001), head of Swiss Sales (2002–2007), head of Traffic Management (2007–2014), head of Long-Distance Services (2014–2016) and head of Traffic (2014–2017).
The five business units within the SBB Passenger Division.
Our long-distance services connect Switzerland and its regions. We provide the mainstay of public transport in Switzerland and offer our customers seamless and comprehensive modern mobility.
We offer passengers, companies, the Confederation and cantons an integrated network of frequent services across the whole country run using modern rolling stock and complemented with a variety of add-on services. SBB is constantly developing its long-distance services on a sustainable path. We play a key role in ensuring Switzerland and the public transport sector have a bright future.
We link Switzerland to Europe: that’s why we cooperate closely with our partner railways, DB in Germany, ÖBB in Austria, SNCF in France and Trenitalia in Italy and facilitate international sales.
Together with our partners, we are continuing to improve our service offer connecting Switzerland to Germany, Austria, France and Italy.
We are continuing to expand night train services together with ÖBB.
Thanks to new fleets such as TGV 2N2, ICE 4 and Giruno, we run modern, comfortable and efficient trains.
Rooted in our regions and connected to the nation: the “Regions” are responsible not just for running regional services, but also for SBB Group’s stakeholder relationships to cantons and regional institutions. We are committed to providing attractive and affordable regional services and are continuing to develop the service offer.
We represent SBB’s interests in negotiations with our stakeholders across Switzerland and in neighbouring countries and put forward their views within the company.
Together with our partners, we initiate cross-sector solutions to improve quality and customer satisfaction in the regions and ensure better mobility and spatial development.
State-of-the-art, clean trains which operate throughout Switzerland safely, reliably and punctually: this is the core business of SBB Passenger Operations. SBB’s biggest business unit – with around 10,500 employees – represents much more as it is the face of the company and is responsible for ensuring SBB customers always receive information personally, are provided with first-class service and feel at home on the move, both now and in future.
Our priorities.
“Rail excellence”
Safety is our top priority
Increasing our visibility for the customer
Ensuring robust operations
Achieving excellence in rolling stock operation
Making effective use of skilled staff
Developing a shared culture
Implementing ConnexiO
Sales, Services and Marketing cover all sales channels. Our customers can make their purchases at a Travel Centre, via the SBB Contact Centre, on SBB Mobile, on SBB.ch or at ticket machines: at the end of the day, it is their decision how and where they buy their ticket and get advice.
SBB’s Public Safety/SBB Police unit compromises the following departments: Management, Planning and Operations, German-Speaking Switzerland region, French-Speaking Switzerland region, Ticino region, Corporate Safety.
We ensure safety for customers, staff, transported goods, infrastructure and third parties.
We are responsible for the maintenance and continuous improvement of objective and subjective safety in and around the railways.
Consortia and shares in other companies.
Our regional and long-distance passenger subsidiary companies serve specific core regions and markets as independent local companies while still forming part of SBB’s cohesive brand. SBB’s Passenger Division holds shares in the following companies:
