You can count on us for punctual train travel.

Ensuring that each and every one of our customers arrives at their destination safely and on time is our top priority.

Every day, well over a million passengers and more than two hundred thousand tonnes of freight travel on board more than ten thousand trains along the SBB rail network. Our customers expect our trains to take them, or their goods, to their destination safely and punctually.

The Swiss railway network is one of the busiest in the world. Even small, everyday disruptions can have far-reaching effects. 32,300 SBB employees work every day to ensure and further improve the reliability and punctuality of our trains – essentially keeping the rail network under control.

The following charts show our punctuality rates of the past few years:

There are two different approaches to measuring punctuality: train punctuality and weighted customer punctuality. As we want as many of our customers as possible to reach their destination on time, customer punctuality is of the utmost importance to SBB.

Customer punctuality measures the percentage of all travellers who arrive at their destination on time. A customer is considered punctual if they arrive at their destination station with less than three minutes delay and made all of their connections.

Train punctuality versus customer punctuality.

Train punctuality	Customer punctuality
Percentage of trains that arrived on time	Percentage of travellers who arrived at their destination stations on time and across the entire network
A train is considered punctual if it arrives at its final destination with less than three minutes’ delay	Customer arrives with less than three minutes’ delay and makes all connections
Cancelled trains are not taken into account	Cancelled trains are taken into account

Example: 5 March 2019.

Train punctuality	Customer punctuality
SBB network: 94.1% of trains arrived on time	SBB network: 91.2% of customers arrived on time; 97.0% made their connections
Bern to Zurich main station: 72.7% of trains arrived on time	Bern to Zurich main station: 71.0% of customers arrived on time

Customer punctuality for rail travel Link opens in new window.

Unfortunately, disruptions occur in our complex railway system despite all our best efforts and precautions. Even though these disruptions affect just a tiny fraction of journeys, several hundred travellers are affected almost every day. If commuters experience disruptions and long delays multiple times within a short space of time, it’s understandable that they may think this is due to a systematic problem. But, in the vast majority of cases, if disruptions affect the same line at similar times of day, it’s just a coincidence.

Every delay, cancellation and restriction is frustrating – not only for our customers, but also for us. We apologise for any inconvenience caused and thank you all for your understanding and patience. Please be assured that we are doing our best every day to offer quick solutions to our passengers experiencing disruptions.

Reliable, personalised information and the most accurate forecasts possible all play a key role. Our specialists work continuously to analyse the causes of disruptions and develop measures to resolve them.

Rail traffic information Link opens in new window.

We make our data, including on train punctuality, accessible to the public as part of our “open data” strategy. Other companies also use this data to offer valuable customer information, such as the Swiss transport punctuality website pünktlichkeit.ch.

Pünktlichkeit.ch Link opens in new window.

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You can count on us for punctual train travel.

Train punctuality versus customer punctuality.

Example: 5 March 2019.

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You can count on us for punctual train travel.

How punctual is SBB?

The difference between customer punctuality and train punctuality.

Disruptions are frustrating – we apologise for any inconvenience these disruptions cause and are continually learning from them.

Train punctuality data is publicly accessible.

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