Ensuring that each and every one of our customers arrives at their destination safely and on time is our top priority.
Every day, well over a million passengers and more than two hundred thousand tonnes of freight travel on board more than ten thousand trains along the SBB rail network. Our customers expect our trains to take them, or their goods, to their destination safely and punctually.
The Swiss railway network is one of the busiest in the world. Even small, everyday disruptions can have far-reaching effects. SBB staff are committed to maintaining and improving the punctuality and reliability of the railway in their everyday work – ensuring rail excellence.
How punctual is SBB?
SBB operating regions.
The following data show our punctuality yesterday, over the last month, across Switzerland and per region:
Further punctuality figures can be found on the SBB statistics portal.
For SBB, train punctuality and connection punctuality are essential.
Train punctuality measures the percentage of all trains which are on time. A train is considered on time if it reaches its destination with less than three minutes’ delay. Connection punctuality measures the percentage of connections reached. In this way, SBB takes into account the fact that some passengers miss connections when a train has less than three minutes’ delay and is still counted as on time.
Train punctuality in detail.
Train punctuality
Connection punctuality
Percentage of all trains running on time
Percentage of connections reached
A train counts as on time if it reaches stations with less than 3 minutes’ delay
A connection counts as reached if the minimum interchange time between two trains at a station is provided
Train cancellations count as trains not on time.
Unfortunately, disruptions occur in our complex railway system despite all our best efforts and precautions. Even though these disruptions affect just a tiny fraction of journeys, several hundred travellers are affected almost every day. If commuters experience disruptions and long delays multiple times within a short space of time, it’s understandable that they may think this is due to a systematic problem. But, in the vast majority of cases, if disruptions affect the same line at similar times of day, it’s just a coincidence.
Every delay, cancellation and restriction is frustrating – not only for our customers, but also for us. We apologise for any inconvenience caused and thank you all for your understanding and patience. Please be assured that we are doing our best every day to offer quick solutions to our passengers experiencing disruptions.
Reliable, personalised information and the most accurate forecasts possible all play a key role. Our specialists work continuously to analyse the causes of disruptions and develop measures to resolve them.
