Customer Consultant Contact Center Brig: a diverse service.
During this secondary training, you learn to advise our customers before, during and after their journey, to sell the right services and to contribute to successful travel experiences with empathy.
Your excellent service gets Switzerland moving.
You respond to customer concerns competently and with enthusiasm. To do this, it is crucial to take respectful and solution-oriented action even when situations are challenging. You guide our customers step by step to find the solution to their questions about our digital products. From operating the SBB app to reserving seats. Thanks to you, our customers can travel safely to their chosen destination. You use your specialist knowledge and experience to independently sell national and international services. You are strongly committed to our customers during sales conversations and actively provide information about further SBB offers.
Expertise and linguistic talent.
With patience and empathy, you are able to put yourself in the customers’ shoes. However, it is your expertise that enables a high level of customer satisfaction. Your affinity for digital products and solutions supports you. Thanks to your talent for languages and communication, you are able to switch between different languages at any time. Whether on the phone, via e-mail or on social media, you always choose the right tone.
Training in detail.
Your training as a Customer Consultant Contact Center Brig begins at the start of November 2021 and lasts nine months. The programme starts full-time with a two-week block week. Your further training course in Brig will then begin at 60%, on Mondays, Tuesdays and Thursday.
The training is structured in modules; you complete each module by taking an exam. Training days take place during office hours and on the remaining days you work practical training shifts between early morning and evening. This means you are trained and well-prepared for your responsibilities in a practical way. The course is varied and offers you the opportunity to learn new things. This makes it easy for you to return back to the world of work. You complete the secondary training to become a Customer Consultant Contact Center Brig by taking a final examination.
After successful completing the programme, you work at 60% for one year, after which you are free to determine your own work load; from 40%, you can achieve great things with us. Regular part-time days, fixed shifts or days with adapted working hours can be planned in consultation with supervisors.
What you can offer.
If you have a passion for daily customer contact and a flair for all things digital, this secondary training for Customer Consultant Contact Center Brig is exactly the right thing for you. Through your open, patient and communicative approach, both you and our customers will be able to get ahead.
Other requirements will get you back into the working world:
- Training in retail, the commercial sector, customer service or tourism
- Full professional proficiency in German and very good oral and written proficiency in French. Italian and English are an asset.
- Adept at using common MS Office programmes and a flair for digital media.
- Willingness to work irregular hours.
Get in touch with us.
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