Sibylle Melotto

(60%), Customer Consultant Contact Center Brig.

Customer Consultant Contact Center Brig: a diverse service.

During this part-time training programme, you learn to advise our customers before, during and after their journey, to sell the right services and use empathy to help create smooth travel experiences. This part-time training programme is ideal for people returning to work or career changers.

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The biggest challenge was finding the courage to start the part-time training programme. Today, I’m proud that I invested in my future.

Sibylle Melotto

Your excellent service gets Switzerland moving.

You respond to customer concerns competently and with enthusiasm. To do this, it is crucial to take respectful and solution-oriented action even when situations are challenging. You guide our customers step by step to find the solution to their questions about our digital products. From operating the SBB app to reserving seats. Thanks to you, our customers can travel safely to their chosen destination. You use your specialist knowledge and experience to independently sell national and international services. You are strongly committed to our customers during sales conversations and actively provide information about further SBB offers.

Expertise and linguistic prowess.

With patience and empathy, you are able to put yourself in the customers’ shoes. However, it is your expertise that enables a high level of customer satisfaction. Your affinity for digital products and solutions supports you. Thanks to your talent for languages and communication, you are able to switch between different languages at any time. Whether on the phone, via e-mail or on social media, you always choose the right tone.

Training in detail.

Training as a Contact Center Brig Customer Consultant begins several times a year and lasts twelve months. This is followed by your second training in Brig on a 60% part-time basis, on Mondays, Tuesdays and Thursdays.

The training is structured in modules; you complete each module by taking an exam. Training days take place during office hours and on the remaining days you work practical training shifts between early morning and evening. This means you are trained and well-prepared for your responsibilities in a practical way. The course is varied and offers you the opportunity to learn new things. This makes it easy for you to return back to the world of work. You complete the secondary training to become a Customer Consultant Contact Center Brig by taking a final examination.

After successful completing the programme, you work at 60% for one year, after which you are free to determine your own work load; from 40%, you can achieve great things with us. Regular part-time days, fixed shifts or days with adapted working hours can be planned in consultation with supervisors.

What you can offer.

If you have a passion for daily customer contact and a flair for all things digital, this secondary training for Customer Consultant Contact Center Brig is exactly the right thing for you. Through your open, patient and communicative approach, both you and our customers will be able to get ahead.

Other requirements will get you back into the working world:

You have completed basic training in retail, commerce, customer interaction, tourism or a related area.
Full professional proficiency in German. A basic knowledge of French, Italian and English is an advantage.
You are adept at using common MS Office programmes and have a flair for digital media.
You are willing to work shifts at irregular hours and are motivated to achieve great things together as a team.