Robin Bayard
Customer consultant at SBB Contact Center, an avid skateboarder in his free time and skier or snowboarder in the winter.
Customer consultant: Offer an excellent service.
As a customer consultant, you offer customers an excellent service for all matters along entire mobility chain. You work in the SBB Contact Center in Brig or in an SBB Travel Center.
SBB Contact Center.
You expertly advise customers along the mobility chain. You are in frequent contact with our passengers every day using various channels such as e-mails, chats, telephone and social media. Whether this involves helping customers with the SBB Mobile app or reserving a seat on a TGV service to Paris – you help ensure customers get to their destination. And should things not run as planned, you offer customers an excellent service even after the journey.
Robin Bayard
Secondary training tailored to your needs.
Training to become a Customer Consultant at CC Brig takes six to ten months. The duration depends on your training/working time percentage, which is entirely up to you:
- 6 months at 100% working time
- 7 months at 90% working time
- 8 months at 80% working time
- 9 months at 70% working time
- 10 months at 60% working time
The training programme is made up of different forms of teaching and learning: the theory blocks focus on giving information and exchanging ideas, while self-directed learning allows you to flexibly develop your knowledge regardless of location.
After successfully completing the programme, you can start your employment with the same working time percentage or adapt it flexibly in consultation with your team leader.
