Secondary training to become a customer consultant lasts six months. At the SBB Contact Center in Brig, Zurich, Lucerne, Bern, Geneva or also at other large travel centres, you can expect a varied training course that packs a lot in and gives you a great platform for starting your career. 

Requirements.

Candidates for customer consultant training will fulfil the following requirements:

• Business training, retail experience or training in tourism.
• Good German, French and English language skills, a general enjoyment of foreign languages.
• A passion for working with customers on a daily basis.
• Flair for digital media.
• Good computer skills.
• Willingness to work irregular hours.

Application process.

On our “Job Search“ website, you will find our application form under the heading “Customer consultant”. 

Once your application documents have been checked, you will be invited for an interview. 

If you successfully complete the application process, you will begin your six-month, practice-oriented secondary training.

We are happy to provide customers with around the clock, year-round service. Irregular working hours are therefore the norm at SBB. This means you can enjoy skiing during the week, you’ll no longer have to go shopping during busy times and you’ll be able to structure your free time more flexibly. 

As a customer consultant, you can look forward to challenging tasks, stimulating activities and numerous opportunities for further professional development. With us, you can achieve big things, contribute your ideas and quickly take on responsibility. 

In order to keep your knowledge up to date, we provide annual internal training courses. You will bring your experience from your day-to-day work and contribute to a lively exchange of opinions with your colleagues. 

Your qualifications and dedication are crucial to our success. As such, we encourage our employees to meet their personal needs and goals. To this end, we offer a broad range of internal cross-departmental and cross-divisional training and development programmes. We provide financial support and/or time off work to employees who wish to take part in external training and development programmes which benefit both SBB and the employees themselves.

Remuneration system.

We pay fair, market-rate wages and salaries. Our remuneration system takes into account the requirements for a given position, rewards individual performance and creates transparency. We recently became the first company to be awarded the “Excellence in Fair Compensation” label in recognition of our extremely fair remuneration system. 

Your salary during and after training.

Your gross monthly salary including the thirteen month's pay depends on age, experience and location. The charts show the salary including the regional supplement. 

Your salary during training.

Your salary after training.

Extra pay.

• The total of the allowances varies depending on the shift plan (Hourly rate for night work: CHF 6 / hourly Sunday rate: CHF 16)
• Child benefit: CHF 320 for the first child (CHF 205 for each additional child) and other SBB benefits 

Individual salaries will be fixed as part of the employment contract following our remuneration system which forms part of the collective agreement.

Special offers for SBB employees.

Our employees benefit from attractive discounts with companies throughout Switzerland. This includes everything from insurance and fashion through to language courses and electronic devices. We also offer modern working arrangements and attractive employment conditions.

GA travelcard.

All of our employees are issued a 2nd class GA travelcard – the only requirement is that they work at least 50 per cent of full-time working hours and have been employed at SBB for more than a year. Our staff also benefit from discounted rail journeys abroad.

Balancing work and private life. 

What’s more, as an employer we’re also flexible when it comes to balancing your work and private lives: that’s why we offer part-time hours for all of our positions and also the option of unpaid leave.