Customer consultant: Offer an excellent service.
As a customer consultant, you offer customers an excellent service for all matters along entire mobility chain. You will passionately sell products on a targeted basis across a wide range of services at all touchpoints. A respectful and problem-solving approach is also crucial when dealing with challenging situations.
A wide range of products.
There is an extensive range of products on offer: travelcards, tours of Switzerland, international trips, cycling trips beyond borders, travel insurance offers, currency exchange or cash transfers abroad. Offers and promotions are constantly changing. Customer consultants must therefore be able to quickly recall the current range. Only by doing this is it possible to ensure a quick and needs-oriented service to customers.
Excellent communication and language skills.
With patience and empathy, you are able to put yourself in the customers’ shoes. You deal with complaints promptly and respectfully, offering individual solutions as appropriate. As such, there is lots of room for manoeuvre when dealing with customers. As a customer consultant, you can switch between different languages fluently and have the opportunity to use your language skills every day. So you do great things every day and ensure high levels of customer satisfaction.
Travel centre at the train station.
The travel centre is the most important, face-to-face touchpoint for customers. As a result of your attentiveness and personal support, you offer customers a unique experience. Digitalisation is leading to changing customer needs. In terms of providing advice, this means we require digital skills and new types of service offers. You can therefore expect your duties as a customer consultant to be very varied. You proactively greet customers in the customer area and direct them to the appropriate channels according to their individual needs. You help our customers deal with new media and advise them on their purchases as well as providing an after-sales service across all channels. You also answer all types of questions at the info point or while helping customers at ticket machines.
Team leader and Customer consultant at Bern travel centre, landscape photographer and travel enthusiast.
SBB Contact Centre.
You expertly advise customers along the mobility chain. Across different channels such as e-mail, telephone, social media, etc., you actively communicate with our customers on a daily basis. Whether this involves helping customers with the SBB Mobile app or reserving a seat on a TGV service to Paris – you help ensure customers get to their destination. And should things not run as planned, you offer customers an excellent service even after the journey.
Customer consultant at SBB Contact Center, for the football fan, “la Famiglia” is number one.