Emmanuel Rizzello

Customer consultant at SBB Contact Center, for the football fan, “la Famiglia” is number one.

Customer consultant: Offer an excellent service.

As a customer consultant, you offer customers an excellent service for all matters along entire mobility chain. You work in the SBB Contact Center in Brig or in an SBB Travel Center.

SBB Contact Center.

You expertly advise customers along the mobility chain. You are in frequent contact with our passengers every day using various channels such as e-mails, chats, telephone and social media. Whether this involves helping customers with the SBB Mobile app or reserving a seat on a TGV service to Paris – you help ensure customers get to their destination. And should things not run as planned, you offer customers an excellent service even after the journey.

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I offer our customers individual advice – before, during and after their journey.

Emmanuel Rizzello

SBB Travel Center at the train station.

The SBB Travel Center is the most important, face-to-face touchpoint for customers. As a result of your attentiveness and personal support, you offer customers a unique experience. Digitalisation is leading to changing customer needs. In terms of providing advice, this means we require digital skills and new types of service offers.

You can therefore expect your duties as a customer consultant to be very varied. You proactively greet customers in the customer area and direct them to the appropriate channels according to their individual needs. You help our customers deal with new media and advise them on their purchases as well as providing an after-sales service across all channels. You also answer all types of questions at the info point or while helping customers at ticket machines.

Part-time training.

You can now also train as a customer consultant in the SBB Contact Center (Brig) following a 60% part-time programme.

More information on Customer Consultant SBB Contact Center Brig

The next training courses begin on.

SBB Contact Center:

01.08.2022 Brig (German) – Apply nowLink opens in new window.

SBB Travel Center:

Currently no vacancies.

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Yannick Berger

Customer consultant at Bern travel center, the team sport player loves travelling around Europe by train.

A wide range of products.

There is an extensive range of products on offer: travelcards, tours of Switzerland, international trips, cycling trips beyond borders, travel insurance offers, currency exchange or cash transfers abroad. Offers and promotions are constantly changing. Customer consultants must therefore be able to quickly recall the current range. Only by doing this is it possible to ensure a quick and needs-oriented service to customers.

Excellent communication and language skills.

With patience and empathy, you are able to put yourself in the customers’ shoes. You deal with complaints promptly and respectfully, offering individual solutions as appropriate. As such, there is lots of room for manoeuvre when dealing with customers. As a customer consultant, you can switch between different languages fluently and have the opportunity to use your language skills every day. So you do great things every day and ensure high levels of customer satisfaction.

I really appreciate being able to draw on my own personal travel experiences when advising customers.

Manuela Trachsler

Team leader and Customer consultant at Bern travel center, landscape photographer and travel enthusiast.

Further training as a customer consultant in the Brig Contact Center lasts eight months and training in an SBB Travel Center lasts six months. A thorough and varied training programme awaits you and will prepare you extremely well for starting working life in public transport sales.

Requirements.

Candidates for customer consultant training will fulfil the following requirements:

You enjoy daily contact with customers and providing them with professional advice.
You like to work in a team and take on responsibility.
You have completed basic training in retail, commerce, customer interaction, tourism or a related area.
You have full professional proficiency in the German and French languages. Elementary proficiency in Italian and English is a bonus.
Language requirements in the Travel Center: fluent knowledge of the language of the place of work, and knowledge (min. B1) of a second national language and/or English.
Language requirements at the SBB Contact Center: you have full professional proficiency in the German and French languages. Elementary proficiency in Italian and English is a bonus.
Your knowledge of MS Office programmes rounds off your profile.

Application process.

The application process takes two to three months.

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We are happy to provide customers with around the clock, year-round service. Irregular working hours are therefore the norm at SBB. This means you can enjoy skiing during the week, you’ll no longer have to go shopping during busy times and you’ll be able to structure your free time more flexibly.

As a customer consultant, you can look forward to challenging tasks, stimulating activities and numerous opportunities for further professional development. With us, you can achieve big things, contribute your ideas and quickly take on responsibility.

In order to keep your knowledge up to date, we provide annual internal training courses. You will bring your experience from your day-to-day work and contribute to a lively exchange of opinions with your colleagues.

Your qualifications and dedication are crucial to our success. As such, we encourage our employees to meet their personal needs and goals. To this end, we offer a broad range of internal cross-departmental and cross-divisional training and development programmes. We provide financial support and/or time off work to employees who wish to take part in external training and development programmes which benefit both SBB and the employees themselves.

Remuneration system.

We pay fair, market-rate wages and salaries. Our remuneration system takes into account the requirements for a given position, rewards individual performance and creates transparency. We recently became the first company to be awarded the “Excellence in Fair Compensation” label in recognition of our extremely fair remuneration system.

Your salary during and after training.

Your gross monthly salary including the thirteen month's pay depends on age, experience and location. The charts show the salary including the regional supplement.

Your salary during training.

At the age of 20, the training salary is CHF 4330-4700 per month.
At the age of 30, the training salary is between CHF 4845-5215 per month.
At the age of 40, the training salary is between CHF 5155-5525 per month.
From the age of 45, the training salary is between CHF 5310-5680 per month.

Your salary after training.

At the age of 20, the salary is CHF 4560-4930 per month.
At the age of 30, the salary is between CHF 5080-5450 per month.
At the age of 40, the salary is between CHF 5385-5755 per month.
From the age of 45, the salary is between CHF 5385-5755 per month.

Extra pay.

The total of the allowances varies depending on the shift plan (Hourly rate for night work: CHF 6 / hourly Sunday rate: CHF 16)
Child benefit: CHF 320 for the first child (CHF 205 for each additional child) and other SBB benefits

Individual salaries will be fixed as part of the employment contract following our remuneration system which forms part of the collective agreement.

Special offers for SBB employees.

Our employees benefit from attractive discounts with companies throughout Switzerland. This includes everything from insurance and fashion through to language courses and electronic devices. We also offer modern working arrangements and attractive employment conditions.

GA travelcard.

All of our employees are issued a 2nd class GA travelcard – the only requirement is that they work at least 50 per cent of full-time working hours and have been employed at SBB for more than a year. Our staff also benefit from discounted rail journeys abroad.

Balancing work and private life.

What’s more, as an employer we’re also flexible when it comes to balancing your work and private lives: that’s why we offer part-time hours for all of our positions and also the option of unpaid leave.

Further content

There are currently no vacant positions available. Find out about our career fields.

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Emmanuel Rizzello

Customer consultant: Offer an excellent service.

SBB Contact Center.

Emmanuel Rizzello

SBB Travel Center at the train station.

Part-time training.