Further training as a customer consultant in the Brig Contact Center lasts eight months and training in an SBB Travel Center lasts six months. A thorough and varied training programme awaits you and will prepare you extremely well for starting working life in public transport sales.

Requirements.

Candidates for customer consultant training will fulfil the following requirements:

• You enjoy daily contact with customers and providing them with professional advice.
• You like to work in a team and take on responsibility.
• You have completed basic training in retail, commerce, customer interaction, tourism or a related area.
• You have full professional proficiency in the German and French languages. Elementary proficiency in Italian and English is a bonus.
• Language requirements in the Travel Center: fluent knowledge of the language of the place of work, and knowledge (min. B1) of a second national language and/or English.
• Language requirements at the SBB Contact Center: you have full professional proficiency in the German and French languages. Elementary proficiency in Italian and English is a bonus.
• Your knowledge of MS Office programmes rounds off your profile.

Application process.

The application process takes two to three months.

We are happy to provide customers with around the clock, year-round service. Irregular working hours are therefore the norm at SBB. This means you can enjoy skiing during the week, you’ll no longer have to go shopping during busy times and you’ll be able to structure your free time more flexibly. 

As a customer consultant, you can look forward to challenging tasks, stimulating activities and numerous opportunities for further professional development. With us, you can achieve big things, contribute your ideas and quickly take on responsibility. 

In order to keep your knowledge up to date, we provide annual internal training courses. You will bring your experience from your day-to-day work and contribute to a lively exchange of opinions with your colleagues. 

Your qualifications and dedication are crucial to our success. As such, we encourage our employees to meet their personal needs and goals. To this end, we offer a broad range of internal cross-departmental and cross-divisional training and development programmes. We provide financial support and/or time off work to employees who wish to take part in external training and development programmes which benefit both SBB and the employees themselves.

Remuneration system.

We have a fair and progressive remuneration system. We reward individual performance, take the nature of the job market into account and create transparency. We have also been awarded the We Pay Fair label.

Your salary during and after training.

Your gross monthly salary including the thirteen month's pay depends on age, experience and location. The charts show the salary including the regional supplement. 

Your salary during training.

Your salary after training.

Extra pay.

• The total of the allowances varies depending on the shift plan (Hourly rate for night work: CHF 6 / hourly Sunday rate: CHF 16)
• Child benefit: CHF 320 for the first child (CHF 205 for each additional child) and other SBB benefits 

Individual salaries will be fixed as part of the employment contract following our remuneration system which forms part of the collective agreement.

Special offers for SBB employees.

Our employees benefit from attractive discounts with companies throughout Switzerland. This includes everything from insurance and fashion through to language courses and electronic devices. We also offer modern working arrangements and attractive employment conditions.

GA travelcard.

All of our employees are issued a 2nd class GA travelcard – the only requirement is that they work at least 50 per cent of full-time working hours and have been employed at SBB for more than a year. Our staff also benefit from discounted rail journeys abroad.

Balancing work and private life. 

What’s more, as an employer we’re also flexible when it comes to balancing your work and private lives: that’s why we offer part-time hours for all of our positions and also the option of unpaid leave.