Robin Bayard
Customer consultant at SBB Contact Center, an avid skateboarder in his free time and skier or snowboarder in the winter.
Customer consultant: Offer an excellent service.
As a customer consultant, you offer customers an excellent service for all matters along entire mobility chain. You work in the SBB Contact Center in Brig or in an SBB Travel Center.
SBB Contact Center.
You expertly advise customers along the mobility chain. You are in frequent contact with our passengers every day using various channels such as e-mails, chats, telephone and social media. Whether this involves helping customers with the SBB Mobile app or reserving a seat on a TGV service to Paris – you help ensure customers get to their destination. And should things not run as planned, you offer customers an excellent service even after the journey.
Robin Bayard
Secondary training tailored to your needs.
Training to become a Customer Consultant at CC Brig takes six to ten months. The duration depends on your training/working time percentage, which is entirely up to you:
- 6 months at 100% working time
- 7 months at 90% working time
- 8 months at 80% working time
- 9 months at 70% working time
- 10 months at 60% working time
The training programme is made up of different forms of teaching and learning: the theory blocks focus on giving information and exchanging ideas, while self-directed learning allows you to flexibly develop your knowledge regardless of location.
After successfully completing the programme, you can start your employment with the same working time percentage or adapt it flexibly in consultation with your team leader.
A new training programme every month.
Customer Consultant at the SBB Contact Center - Apply nowLink opens in new window.
SBB Travel Center at the train station.
The SBB Travel Center is the most important, face-to-face touchpoint for customers. As a result of your attentiveness and personal support, you offer customers a unique experience. Digitalisation is leading to changing customer needs. In terms of providing advice, this means we require digital skills and new types of service offers.
You can therefore expect your duties as a customer consultant to be very varied. You proactively greet customers in the customer area and direct them to the appropriate channels according to their individual needs. You help our customers deal with new media and advise them on their purchases as well as providing an after-sales service across all channels. You also answer all types of questions at the info point or while helping customers at ticket machines.
Yannick Berger
Customer consultant at Bern travel center, the team sport player loves travelling around Europe by train.
A wide range of products.
There is an extensive range of products on offer: travelcards, tours of Switzerland, international trips, cycling trips beyond borders, travel insurance offers, currency exchange or cash transfers abroad. Offers and promotions are constantly changing. Customer consultants must therefore be able to quickly recall the current range. Only by doing this is it possible to ensure a quick and needs-oriented service to customers.
Excellent communication and language skills.
With patience and empathy, you are able to put yourself in the customers’ shoes. You deal with complaints promptly and respectfully, offering individual solutions as appropriate. As such, there is lots of room for manoeuvre when dealing with customers. As a customer consultant, you can switch between different languages fluently and have the opportunity to use your language skills every day. So you do great things every day and ensure high levels of customer satisfaction.
Manuela Trachsler
Team leader and Customer consultant at Bern travel center, landscape photographer and travel enthusiast.
