Passenger attendant: on the move around the whole of Switzerland.

Are you a people person? Further training as a passenger attendant at 60% prepares you to be the public face of SBB and provide our passengers with professional advice.

Attentive attendants.

At work, you are a courteous host to our passengers as they travel around Switzerland and give them your full attention. Your friendly, personable attitude plays a key role in making the passenger experience a positive one. You advise our customers, respond to their personal travel queries in the national language of their choice and can provide professional assistance where needed. You also check their tickets and ensure they have an excellent, safe and comfortable journey. And in exceptional situations you stay calm and composed.

Training in detail.

We offer a twelve-month paid part-time training scheme at 60% in Zurich. The further training starts with two block weeks. You then develop theoretical and practical knowledge during the rest of the training period, normally over three full days a week: the dates on which you have to attend teaching for theoretical subjects at the training centre in Zurich, which always takes place on Mondays, Tuesdays or Wednesdays, and the exam dates are provided a year in advance. During the training programme, you will also have irregular customer-facing practical training shifts in the early morning, in the evening and at the weekend. That means your work days will vary each week. To make it easy for you to plan your family and leisure time, we let you know when you will be working no later than one month in advance. 

You will take an exam to complete the further training programme. In the consolidation phase which follows, you will be made fit to work as a passenger attendant. After you have completed your training, you are free to set your own working time percentage. You can join us if you commit to 40% or more. You work around Switzerland and your hours are not fixed. In agreement with your superiors, you can set regular days off if working part-time.

You can find information about salaries as a passenger attendant here

What you can offer.

As a passenger attendant, you have a natural feel for excellent service. Your talent for communication and your conflict management skills make your daily work a breeze. A healthy dose of resilience also comes in handy. You enjoy working independently, take on responsibility and can be assertive where necessary. You also find pleasure in working with digital tools and applications, and in continuous further training. 

You also meet the following requirements:

  • Have completed 3-year vocational education and training programme or federal academic baccalaureate. 
  • Willing to work irregular hours, meaning you can plan your free time flexibly.
  • Native speaker or level C2 in German. Willing to improve your own French and English skills (oral: level B1, written: level A2).
  • Team player, reliable, resilient, smart and friendly appearance.

Online Q&A.

Have we sparked your interest? Would you like to achieve great things with us too? Perhaps you still have some questions about the programme before making the final decision to apply? We would be delighted to send you the documents and the recording from the online Q&A session.

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Get in touch with us. 

Do you have questions about work-family balance? We’re here to help.

More info

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