Manuela Sidler
Customer Assistant at Bern station, show-jumping enthusiast and animal lover.
Customer assistant: Customers are our number one priority.
When it comes to the mobility chain, our customers’ needs are as diverse and individual as our customers themselves. As a customer assistant, you can make it possible for passengers with reduced mobility to enjoy a special trip. As the face of SBB, it is your job to look after our customers every day, escorting them and providing them with the support and information they need.
Daniel Imhof
Customer Assistant Team Leader, keen traveller and basketball player, enjoys spending his free time with his family
Put a smile on a customer’s face.
Passengers with reduced mobility can register their individual journey up to one hour before they depart. The customer assistant will be notified via the app when the customer is due to arrive at the station and will then be waiting for them in person before the train pulls in. They support passengers with reduced mobility or visual impairments to board or alight from the train and accompany them until they reach their destination.
Small acts of assistance, big impact.
Customer assistants are versatile and work wherever they can offer support. They act as points of contact for all customer enquiries or requirements that arise at the station: they help to carry suitcases, inform customers of platform changes in the event of an incident, help people to use the ticket machines or the SBB app, oversee the luggage locker facilities, manage promotional leaflets and deal with the handling of hired bicycles.
Quality checks.
Customer assistants travel independently throughout the region to nearby stations and regularly inspect the condition they are in: they check the general cleanliness of the station, make sure that advertising posters are up to date and report any broken windows, graffiti and other material damage directly via the defect app.
