Before notifying us in writing about a delay in payment, you can submit a request for an invoice’s current processing status on sbb.ch/status_invoice. In most cases, you will no longer need to enter any further correspondence with us regarding the payment after submitting this request. Please also check whether the term of payment according to the contract is already due. The date of receipt of the invoice is decisive for the calculation of the payment term.
Demand notices / payment reminders are processed automatically. The status of the invoice relevant to demand notice will be investigated and the appropriate measures will be taken. If there is no invoice or if the invoice is already in the payment run, you will be notified directly by e-mail.
It is important to comply with the various requirements for the format of demand notices to optimise the processing operations and to ensure that the appropriate measures can be taken. We reserve the right to reject or return the invoice if any requirements are not met. Please send us the demand notice digitally as a PDF file and refrain from sending paper invoices.