Requirements for invoices and payment reminders.

To ensure proper invoice processing and compliance with the agreed payment terms, the specified formal and substantive requirements for invoices and payment reminders must be strictly adhered to.

Non-compliant invoices and payment reminders will be returned to the sender’s email address with an explanation for correction, which may delay the payment deadline. The payment period begins from the date the invoice is received. All formatting and content requirements are visually displayed on the sample invoice and payment reminder.

To ensure efficient processing, please submit invoices and payment reminders in digital PDF format. Please avoid sending invoices and payment reminders in paper form.

There may be various reasons why payment has not been received by the expected date. It is recommended that you check the current processing status of the invoice before sending a written notice of a possible payment delay.

To sbb.ch/status-invoice

Checking the invoice status request can often eliminate the need for additional correspondence regarding payment. Additionally, please verify whether the due date according to the contract has already been reached. The date the invoice is received is decisive for calculating the due date. Payment reminders received before the invoice's due date will not be processed.

Payment reminders are processed automatically. If no invoice exists, the invoice is already in the payment process, or has been deleted, a notification will be sent to your email address.

Invoice requirements.

Requirements for a Payment Reminder.

Further content