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Valdron Callaki

Head of Passenger Attendance and, as an employee working in passenger traffic supervision, the eyes and ears of the train station. Always ready to help and a keen traveller.

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Passenger attendant for ticket inspection.

As a passenger attendant for ticket inspection you are in face-to-face contact with our passengers.

Like all passenger attendants, you are the face of SBB. As an obliging host, you give passengers your attention with a friendly smile – regardless of whether it's early in the morning or late at night.

Since you do not have to worry about safety-related duties, you are free to fully concentrate on the passengers.

Your tasks.

Inspecting tickets and obtaining the personal details of passengers who do not have a valid ticket.
Providing information to our passengers, e.g. on-board announcements about connecting trains.
If passenger numbers are high, you will be responsible for directing passengers at stations.
When working on board trains, you help assure quality by checking comfort, climate and cleanliness.

To become a passenger attendant for ticket inspection, you must complete a paid, four-month, full-time training course and pass the exam at the end.

Go to "Job search" to find vacancies by searching for "Kundenbegleiter:in für Fahrausweiskontrolle" (passenger attendant for ticket inspection).

Several training courses begin every year in different locations in Switzerland. After successfully completing your training, where possible, you will be given a job in the same region.

01.03.2025, Winterthur (German) – Apply nowLink opens in new window.
01.03.2025, Zurich (German) – Apply nowLink opens in new window.

Remuneration system.

We have a fair and progressive remuneration system. We reward individual performance, take the nature of the job market into account and create transparency. We have also been awarded the We Pay Fair label.

Pay during and after training.

Gross monthly pay, including your 13th month's salary, is determined by your age, experience and location. The diagram shows the pay range (excluding supplements) during and after training.

At the age of 20, the training salary is between CHF 4,307 and CHF 4,631 per month.
At the age of 30, the training salary is between CHF 4,785 and CHF 4,939 per month.
At the age of 40, the training salary is between CHF 5,093 and CHF 5,247 per month.
From the age of 50, the training salary is between CHF 5401 per month.

Supplements.

Up to CHF 500 for nights and Sundays. Supplements vary according to roustered duties (hourly allowance for nights: CHF 6 / hourly Sunday rate: CHF 16).
Flat-rate subsistence allowance: CHF 19 per day
Child allowance: CHF 320 for the first child (CHF 205 for each additional child) and other SBB benefits.

Your individual pay will be determined by applying the pay system in our Collective Labour Agreement when you sign your employment contract.

Special offers for SBB employees.

Our employees enjoy attractive discounts from companies throughout Switzerland. Such discounts are offered for everything from insurance and fashion products to language courses and electronic devices.

GA Travelcard.

Our employees receive a 2nd class GA Travelcard – the eligibility criteria are a 50-per cent level of employment and a term of employment of over one year. Our staff also benefit from discounted rail journeys abroad.

As a prospective passenger attendant for ticket inspection, you must possess excellent customer focus, strong communication and conflict management skills, and a high level of resilience. You must enjoy working independently and assuming responsibility, and be capable of asserting yourself. You must be able to use a range of digital tools and applications and be willing to continually learn and develop your skills.

You must also meet the following requirements:

You must have successfully completed a two-year apprenticeship or the Federal Vocational Baccalaureate.
You must have very good spoken German, French or Italian (at least C1 level).
You must be willing to learn an additional foreign language (German, French, Italian or English) to B1 spoken level and A2 written level.
You must be willing to work irregular hours.

As a passenger attendant for ticket inspection working as part of SBB's shift-based operations, you will be travelling around the whole of Switzerland from start of service to end of service on weekdays, weekends and public holidays. Irregular working times are normal at SBB. However, you can enjoy empty ski slopes during the week, will never again have to run errands when the shops are at their busiest and can plan your free time more flexibly.

You'll be working alongside colleagues from various parts of the company wherever our customers need you: on national long-distance services, on regional services or at stations. Your work as a passenger attendant for ticket inspection can take you anywhere in Switzerland, but you will always start and finish your duties at the same place.

Our vocational information event will give you an insight into the varied daily work life of a passenger attendant as well as important information about the training, requirements and application process.

Next information events.

Click on one of the dates below to register for an event.

28 January 2025, Online – Apply nowLink opens in new window.

The application process lasts around two months and includes a half-day medical examination in Bern.

Apply for training in good time and online. Please attach the following documents with your application:

Curriculum vitae
Federal Vocational Diploma and/or Baccalaureate certificate including transcript of marks
Employment references and certificates
B, C or G residence permit (if appropriate)
Language certificates

Apply online