In urgent customer-related or operational incidents involving rolling stock, you are called in to resolve the incident. You work independently and achieve great things, even under time pressure.
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Rectifying incidents before they affect our customers – that is what drives us on every day.
NenadDrca
Head of diagnostic locations, he enjoys his leisure time most when with family and friends.
As a diagnostic technician, you undertake preliminary analysis to prepare for individual incident rectification. To do this, you draw on further information from SAP about the history of completed incident rectification. The timeframes for independent incident rectification on rolling stock are often short. You decide independently how and when the incident can be resolved. After successfully resolving a case, you document your findings in the system. In this description, we count on your powers of expression and argumentation.
Daily variety.
Besides the technical aspects of resolving incidents on site and operating hand tools or measurement instruments, your work consists of analysing faults and documenting them in the office. You also undertake organisational tasks and contribute actively to job planning. Given the variety of your work, no two days are the same. Different weather conditions also affect the character of your physically active days. Our diagnostic technicians are masters of a variety of technical systems. Despite the many tools, day-to-day activities are demanding and very varied.
Great responsibility.
Throughout your entire shift, you are your own boss. As a diagnostic technician, adherence to standards and safety conditions is also essential. Ultimately, you bear personal responsibility for whether a train may continue its journey. Or not. Your decisions are always made with the safety of all participants in mind.
Following your technical apprenticeship and work experience, preferably in the automotive, lorry, farm machinery or electrical sectors, you will find a warm welcome here with us. As a diagnostic technician, you will be trained for six to nine months by an experienced colleague and inducted into the company. In addition, you will complete ongoing SBB-internal technical training courses, which usually last one to four days. We invest in you from the very beginning.
After this, you have the opportunity of working 50% on the Rolling Stock Helpdesk or undertaking further training as a First Level Diagnostic Technician alongside your employment as a diagnostic technician.
Without SBB, the country would come to a standstill. And so would SBB without you. Here, you can be proud of your work. Every day, up to 400 incidents are handled by our diagnostic technicians; many of these can be rectified immediately on site. From doors, level crossing gates, air conditioning, dining cars and sanitation facilities to lighting and customer information systems. You play an important role in the safety or all participants and in maintaining mobility throughout Switzerland.
With us, you can achieve great things, contribute your manual skills and take on responsibility right from the start. Your qualifications and your commitment are key to our success.
Diagnostic technicians are on the move on weekdays, weekends and public holidays. This occurs in a four-shift rotation. Each month, you usually work the night shift for one week and work one or two weekends. This arrangement also ensures that you are never bored. Thanks to annual planning, you know in advance when you can enjoy quieter ski slopes during the week and when you can avoid shopping during peak hours. You can structure your leisure time more flexibly.
Remuneration system.
We have a fair and progressive remuneration system. We reward individual performance, take the nature of the job market into account and create transparency. We have also been awarded the We Pay Fair label.
Special offers for SBB employees.
Our employees enjoy attractive discounts from companies throughout Switzerland. These include insurance policies, language courses and electronic devices.
GA Travelcard.
Our employees receive a 2nd class GA Travelcard – the eligibility criteria are a 50-per cent level of employment and a term of employment of over one year. Our staff also benefit from discounted rail journeys abroad.
