Peter Wicki

Technology Support Operator, this sporting travel enthusiast enjoys listening to music.

Technology Support Operator: Detection - Action.

As a Support Operator for ICT and railway installations, you use your analytical skills to overcome challenges and ensure safety and stability across the Swiss railway network.

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When incidents occur, it’s my responsibility to implement measures swiftly to rectify them and ensure flawless operation.

Kim Oppliger

Technology Support Operator, this globetrotter loves music, amateur football and tennis.

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Incident-free around the clock.

You analyse announcements regarding disruption to services and take measures to keep rail traffic and technical installations in perfect operational condition. We rely on your mental stamina to do this. You remain calm, willingly take on challenges and find the most appropriate solution to every problem. You compile the information about incidents and pass it on to the teams, who rectify the irregularities based on your analysis. You are responsible for bringing passengers and freight to their destinations safely and punctually.

Technical fascination.

Technology Support Operators demonstrate great fascination for technology. Your activities are varied and arise from diverse technical fields. Different workplaces and tasks are part of your daily routine and ensure a great deal of variety. For example, you monitor the longest tunnel in Europe and the functionality of points in the Technology Operation Centre in Lausanne. Thanks to you, Switzerland never stands still. Further training at our Centre of Excellence is also possible, so you can continue to pursue your technical fascination.

Enthusiasm for variety.

Your main tasks are the continuous monitoring of the condition of installations and their availability for the transport network, the data network based on Internet protocol and IP security. The network services to be checked are always changing. Radio communications in tunnels, train control and sales systems, points heating, wastewater treatment plants, ticket machines, traction current, the ticket sales app, electric installations and electronic slope reinforcements are all part of your working day. Your enthusiasm for the different fields ensures stability across the transport network.

As a Technology Support Operator, you can look forward to challenging tasks, stimulating activities and numerous opportunities for continuing professional development. Work is organised over a three-shift operation. The shift plan is known around three months in advance, enabling you to plan your time effectively. Your place of work can be flexible within the operations centres (Bern, Lausanne, Olten, Pollegio and Zurich Airport).

SBB operates around the clock, which means you’ll be travelling throughout Switzerland on weekdays, weekends and holidays. Irregular working times are normal at SBB. But it does mean enjoying quieter ski slopes during the week, never again having to shop during times of peak traffic and having more flexibility in your leisure time.

We support our employees in accordance with their personal needs and ambitions. With this in mind, we offer a broad selection of internal training courses that cover a wide range of specialist and cross-sectoral disciplines. You have the opportunity for further professional development along several competence levels (Junior, Professional, Senior) or to complete a placement in a Centre of Excellence on a particular topic, for example specialising in a technical field.

Without SBB, the country would come to a standstill. And so would SBB without you. Here, you can be proud of your work. As a Technology Support Operator, you are vital to the safety and renewal of our transport network. You also make a crucial contribution to the safety of all involved. SBB’s extensive rail network has to be serviced and maintained. So there is always work to be done.